GlobalProtect VPN

Overview

A virtual private network (VPN) is a special network connection that enables secure transmission of data even when using non-BJU internet. The software BJU uses to configure this network connection is called GlobalProtect which is installed by default on all BJU laptops. The BJU VPN connection also enables remote access to company resources such as staff drives and other network folders.

GlobalProtect on BJU-Owned Computers

1. Verify you have a working internet connection (try browsing to a favorite web page, etc).
2. Click in the search box at the bottom left of your screen or tap the Windows key on your keyboard and search for GlobalProtect.
3. Click on the top result.
4. Click Connect in the GlobalProtect box that pops up at the bottom right of your screen and enter your BJU username and password.
5. Wait for the connection to finish - the box should say "Connected" if successful.

Troubleshooting

Please try the steps below before contacting IT.

1. Restart your computer.
2. Verify you have a working internet connection.
3. Log in to GlobalProtect using your username, not your full email (i.e. jdoe - correct; jdoe@bju.edu - incorrect).
4. Try opening any network folders or staff drives even if they have a red "x" on them after successfully connecting.

Personal Devices

For information on installing GlobalProtect on a personally-owned device, click here and choose your operating system type. For additional assistance, visit IT Support Center in AL 207 or FA 144.