Installing Jamf Connect

Jamf Connect is available via the BJU App Store/Self Service. Please install this application as soon as possible to minimize the risk and frustration of being locked out of your device. Follow the instructions below to install Jamf Connect now. Note: If you do not install Jamf Connect, IT will automatically force its installation starting [DATE].

Please read these instructions in their entirety before starting.

Installation Instructions

  1. Open the “BJU App Store"
  2. Click the “Browse” tab on the left panel and select "Jamf Connect"
  3. Click “Install” on the Jamf Connect tile.
  4. After installation finishes, close the “Self Service +” window and log out of your Mac.

First Time Login

  1. On the sign in screen, enter your full email address  (e.g., jdoe@bju.edu, jdoe@bjupress.com) and press Enter.
    • If you enter only your username (such as jdoe), you will be redirected to a Microsoft login. To try again or reconnect, click the refresh button in the top right of the screen.
  2. Enter your password on the next screen.
    • If you forgot your password, please contact IT to have your password reset.
  3. Accept the BJU Computer System Usage Agreement. You can press Enter twice to accept.
    • You may be prompted to sign in again, if this happens, please restart your Mac and try again.
  4. If your Mac password is different from your BJU network password, you will be prompted to enter your old password
    • If you believe you are entering your old password correctly and it is still not working, please contact IT.
  5. Your account has been migrated, and you are now logged into your Mac.
  6. Restart your computer to become familiar with the login process after a restart.

Instructions for Login after a Restart

  1. After a restart, you will see a different login screen with only a username and password field. This is the FileVault login screen. Only users that have logged in previously can unlock a Mac from the FileVault login screen.
  2. At the FileVault login screen, enter your username (jdoe, not jdoe@bju.edu) and your password.
    • If you do not have access to unlock from FileVault, find another user that does or contact IT.
  3. After you log in, a progress bar will appear showing the progress of booting into MacOS.
  4. When you see the BJU login screen, follow the  “First Time Login” instructions above.

Note: it is best practice to restart your Mac weekly. Locking (ctrl+cmd+Q) or logging out of your Mac is required when you leave your Mac unattended or at the end of the day.

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